Terms & Conditions

This website is operated by Lester and Brown L.t.d. As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. How to Use this Site, Returns and Refunds, and Privacy Policy.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.

Please make sure you:

• Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
• Print a copy for future reference.
• Also read our Privacy Statement section regarding your personal information.

General

1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
2. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Order Process

1. Please see the section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2. The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.
3. We do not file details of your order for you to subsequently access direct on this website, and you are therefore advised to print out these terms and conditions together with the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please email sales@lesterandbrown.com

Delivery

1. This website is only for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. We cannot deliver to BFPO addresses or the Republic of Ireland.
2. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Lester and Brown Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3. Risk of loss and damage of products passes to you on the date when the products are delivered.

Payment

1. We take payment from your card at the time when we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
2. The price you pay is the price displayed on this website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
3. Payment can be made by any method including calling 01625 858 686. For information about secure on-line ordering please email sales@lesterandbrown.com
4. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Returns, Cancellations and Substitution

1. Our refund policy if you are not completely satisfied with your purchase from lesterandbrown.com you can return the unworn goods within 30 days of receipt for either an exchange or refund.
2. When returning goods the item/s needs to be in its original and unused condition accompanied by the gift box, diamond certificate (where appropriate) and a copy of the original purchase receipt.
3. For your own benefit, when returning an item/s direct to lesterandbrown.com, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit.
4. Unfortunately, due to "Health & Safety" laws earrings cannot be returned unless faulty. This does not in any way affect your statutory rights.
5. Special Order and Bespoke - these items are Non Standard ring sizes (outside J-Q) or bespoke jewellery, all sizes (standard and nonstandard) of rings, certain sizes in platinum rings and any other item marked special order. Any product that is highlighted with a special order or bespoke are non-returnable unless the product has a manufacturing fault. This is because it will have been made to order and therefore cannot be re-sold. This complies with the Consumer Protection (Distance Selling) Regulations2000
6. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Intellectual Property

1. You acknowledge and agree that all copyright, trade-marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.
2. You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability and Indemnity

1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
2. Subject to Section 7.1 above, Lester and Brown Ltd, will use reasonable endeavors' to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website www.lesterandbrown.com will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and lesterandbrown.com, accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
3. Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
4. Subject to Section 7.1 above, lesterandbrown.com will not be liable whether in contract, tort (including, without limitation ,negligence), pre-contract or other representations (other than fraudulent tor negligent misrepresentations) or otherwise arising out of or in-connection with these terms and conditions for any:
   • Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
   • Loss of goodwill or reputation; or
   • Special or indirect losses suffered or
   • Incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
5. Notwithstanding the above, subject to Section 7.1 Lester and Brown L.t.d aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
6. This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of un-authorised access to information provided by you.

Miscellaneous Provisions

1. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
2. SecPay Merchant Services processes all debit, credit and charge card payments for customers and will retain a handling fee from the transaction value. The remaining amount will be paid to Lester and Brown L.td for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as Lester and Brown L.td will be incurring the cost of the handling fee on your behalf.
3. Lester and Brown L.t.d shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
4. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
   • The privacy practices of such websites,
   • The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
   • the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
5. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Lester and Brown L.t.d.
6. Lester and Brown L.t.d reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
7. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
   • Lester and Brown L.t.d shall have the right to enforce any rights or benefits under these terms and conditions;
   • Lester and Brown L.t.d shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
   • Person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits
   • No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favor of such third parties).
9. No delay or failure by Lester and Brown L.t.d to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lester and Brown L.t.d.
10. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Lester and Brown L.t.d relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Lester and Brown L.t.d for your use of this website.

Use of Cookies

We want to make the use of our website easy, useful and reliable. To do this we sometimes place small amounts of information on your device. These include small files known as cookies. They cannot be used to identify you personally but they do make your experience as a visitor better.

Our site automatically deploys the following cookies on visitors' computers on arrival at our website, provided cookies are not blocked by the visitors' browsers.

One of these cookies (PHPSESSID) allows us to maintain the user browsing experience and identify whether the user is logged into restricted areas. This is automatically deleted at the end of the browsing session.

The cookie (cookieNoticeDisplayed) is deployed once a visitor has been flagged about our use of cookies by the pop-out notice. It allows the banner to remain closed as you visit different pages on the site. It is automatically deleted at the end of the browsing session - 30 minutes after leaving the site.

In addition the site deploys a number of third party generated cookies because of the integration of various third party applications on the site.

The cookies of which we are aware include:

From Google

__utma, __utmb, __utmc, __utmv, __utmz

These cookies provide us with information about the numbers of visitors and how they reached us, they also recognise location when used with Google maps and allow the pages to be liked using Google+.

We do not have control over the cookies deployed by Google we are forced to accept them to take advantages of the services this company provides which we believe to be of value to our visitors - their privacy policy which governs their use of cookies can be found here.

General Cookie Advice

You can restrict or block the cookies used by the website through your browser settings but this will impact your user experience. The Help function within your browser should tell you how.

Alternatively, you can visit www.aboutcookies.org which provides directions on how to block cookies on all major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as general information about cookies.

You should be aware though that restricting cookies may impact on the functionality of the websites you visit.