Delivery & Returns

Lester and Brown L.t.d offers FREE DELIVERY on all UK orders,

We will normally dispatch your order the same day, if the item is in stock and the order is placed before 3pm.

All orders up-to a value of £80.00 will be dispatched by first class post.

All orders between £80.00 to £150.00 will be dispatched by Royal Mail Recorded Delivery

All orders of £150.00 and above will be dispatched by Royal Mail Special Delivery.

This is part of our UK Free delivery service and does not attract a surcharge at the checkout however; if you would like to pay a little extra using one of the options below, please state this at the checkout.

Royal Mail (UK)

Peace of Mind Delivery (UK) Royal Mail Recorded Delivery

For that extra peace of mind, we offer Royal Mail Recorded delivery service; your order will then have to be signed for at your address, which can be tracked on Royal Mail’s website. This service does not insure your item, it simply gives you piece of mind. The cost of this is £1.99 and will need to be added to your shopping cart as postage. (Unless your item has a value of between £80-£149- then this service is free)

Express Delivery (UK) Royal Mail Special Delivery

If you're in a hurry, and we have your item in stock, we also offer a next day delivery service. This is guaranteed for the next working day providing the order is placed before 12 noon. The cost of this is £5.85 and will need to be added on your shopping cart as postage. (Unless your item has a value of £150 or above- then this service is free)

International Shipping

As per UK orders, all orders are normally dispatched the same day, if the item is in stock and the order is placed before 3pm.

We use Royal Mail's Airsure service for all international deliveries. International shipping usually takes up to 10 days approximately.

European Union

Shipping on all orders to countries within the EU are charged at a flat rate of £6.95

USA & Canada

Please e-mail us before purchasing, for more details

Rest of the World

Please e-mail us before purchasing, for more details

Collection from Lester and Brown Jewellers

If you would prefer, you can choose to collect your order from our store but please advise us if you wish to choose this option. Your order can be collected from:

Lester and Brown Jewellers

29 Park Lane

Poynton

Cheshire

SK12 1RD

Please bring photographic identification with you (i.e. drivers licence or passport), and your order confirmation. We will let you know when the order is ready to collect via email or telephone.

Returns

In the unlikely event that you are unhappy with your purchase, please return it to us in its original condition within 10 days. We are happy to exchange the item, or we will issue a full refund for the price you paid for the item. However we are unable to refund any shipping costs incurred as part of the original order or when returning the item to us.

To return your item to us, please copy your original invoice and include it with your returned item. This will ensure we have all the information we need to process your return quickly.

Please send any returns to:
Returns Dept,
Lester and Brown

29 Park Lane

Poynton

Cheshire

SK12 1RD

 

Please allow up to 7 working days for us to process a return, if you have any further questions please contact us on 01625 858686 or email sales@lesterandbrown.com

General Purchasing Information

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.